Frequently asked questions
Everything people usually message us about, across booking, payment, cancellations, and court rules. Can't find what you need? Reach out and we'll help.
Booking
No. Pick your date and slots, enter your name, email, and mobile number, upload your proof of payment, and you're done.
As far ahead as you like — there's no limit on future dates.
Right up to the moment the slot starts. A 6 PM slot stays open until 6 PM. If you're booking within a few hours of playing, message us at our contact number after paying so we can confirm you before you arrive.
Yes to both — as long as they're all on the same date. One booking covers one day.
₱450 per court per hour, except Court 2 before 5 PM, which is ₱400. The exact total is shown before you pay.
No. It stays Pending until we've checked your payment, then we email you a confirmation. Pending means your slots are held for you — but please wait for the confirmation email before making plans around it.
Payment
GCash or BDO. The account details and QR codes are shown at checkout. Paying on your phone? Save the QR image, then upload it from your gallery in your banking app. Pay first, then upload a screenshot or photo of your receipt as proof.
No. Payment is required before your booking is reviewed.
We'll reject the booking, release your slots, and email you the reason. Any refund is arranged directly with us — message us at our contact number.
Changes and cancellations
No — we don't give refunds for cancellations. You can reschedule to another available slot instead.
Message us at our contact number. There's no cancel button — we handle every change personally so we can find you a slot that actually works.
At least one day before your reserved time. Cancellations within 5 hours of your slot are forfeited — you lose both the slot and the payment. For anything in between, please contact us — we'll confirm what's possible for your booking.
Court 2 is our only outdoor court. If rain makes your Court 2 booking unplayable, we'll reschedule you to another available slot at no extra cost — there's no refund. Courts 1, 3, and 4 are covered, so rain doesn't affect them.
A no-show is treated as a last-minute cancellation, so the slot is forfeited.
Buying a slot from someone else
Ask them for their reference number and last name, then check it on our booking lookup page. You'll see whether the booking exists, whether it's confirmed, and exactly which court and hours it covers — so you can check it matches what they're claiming.
The status, date, court, time slots, total, and the time you checked. We never show the booker's email or phone number.
So you know the result is current. A screenshot from last week doesn't prove a booking is still valid today — check it yourself before you pay anyone.
At the courts
No — please bring your own.
Yes, food is welcome. Alcohol is not allowed. Please clean up after yourselves — we're strictly CLAYGO (Clean As You Go).
Small pets are allowed, as long as they're leashed or contained, under your control, and kept off the court surface. Please clean up after them.
Yes, and it's free. Park in the designated areas — note that the venue isn't liable for any loss or damage to vehicles.
Non-marking court shoes and normal sports clothing. Bear in mind this is a school campus, so please keep things appropriate.
Please don't. If you booked one court, use one court — staff will ask you to move off any court you haven't booked, and we may charge the standard rate for the time used. Live availability is on the site if you want to add one properly.
You agree to our Court Policy and Waiver and Assumption of Risk when you book. Players under 18 must be with a parent or guardian.